Shipping & Returns

Shipping Policy

At Eco Fabrics Australia, we are committed to delivering your order quickly, sustainably, and with care. Please review our shipping policy below:

Processing Times

Orders are confirmed within 1-3 business days (Monday to Friday, excluding public holidays).
All orders are sent end of the month/beginning of the month

Shipping Methods

We use trusted carriers and we aim to use carbon-neutral shipping options whenever possible.

International Shipping

We currently ship to select international destinations including New Zealand, the USA, and parts of Europe.
Shipping rates are calculated on location and order weight.
Please note: International customers are responsible for any customs duties, taxes, or import fees.

Eco-Friendly Packaging

At Eco Fabrics Australia, we prioritise the planet. All orders are packed using recyclable, or reusable materials.

Order Tracking

Once your order has been dispatched, you will receive an email with your tracking information.
Please allow 24-48 hours for tracking information to update after your order has shipped.

Delivery Issues

If your parcel is delayed, lost, or arrives damaged, please contact us at support@ecofabricsaustralia.com.au within 7 days of the expected delivery date.
We will work with you and the carrier to resolve any issues as quickly as possible.

Changes and Cancellations

If you need to change or cancel your order, please contact us within 4 hours of Shipping Policy

At Eco Fabrics Australia, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns

We accept returns within 30 days of delivery.
Items must be unused and in their original condition.
To initiate a return, please contact us at support@ecofabricsaustralia.com.au with your order number and reason for return.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your return, we’ll notify you via email.
Approved refunds will be processed back to your original payment method within 5-7 business days.
Please note: Original shipping fees are non-refundable (unless the return is due to our error).

Faulty or Incorrect Items

We pride ourselves on quality, but if you receive a faulty or wrong item, please contact us immediately at support@ecofabricsaustralia.com.au.
We will cover return shipping costs and offer you the choice of a full refund, exchange, or store credit.